Privacy Policy

1. Who We Are

Les Brown Design LLC ("we," "us," or "our") is a digital marketing agency based in Dallas, Texas. We operate the website lesbrowndesign.com and provide AI-powered marketing, website design, and reputation management services to local service businesses.

Questions about this policy? Contact us at hello@lesbrowndesign.com or by phone at (469) 778-3707.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number submitted via our contact form
• Business name and description of your marketing challenges
• Your consent to receive communications from us

We also collect certain information automatically when you visit our website:

• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• IP address and general geographic location

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule strategy calls
• Provide and improve our marketing services
• Send you communications you have consented to receive, including emails, text messages, and voice calls
• Analyze website usage to improve the user experience
• Comply with legal obligations

4. Text Messaging (SMS)

If you have provided your phone number and opted in via our contact form, you may receive text messages from Les Brown Design regarding your inquiry and related services. Message and data rates may apply. Message frequency varies.

• Reply STOP at any time to opt out of text messages
• Reply HELP for assistance
• Opting out of texts does not affect other forms of communication

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• GoHighLevel (GHL) — our CRM and marketing platform, used to manage contacts and communications. GoHighLevel's privacy policy applies to data processed on their platform.
• Analytics providers — such as Google Analytics, to understand how visitors use our website. These providers may use cookies and similar tracking technologies.
• Legal requirements — when required by law, court order, or to protect the rights and safety of our business or others.

6. Cookies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your information, please contact us at hello@lesbrowndesign.com.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@lesbrowndesign.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict of law provisions.